Handling cancellations

Sometimes the holidaymaker can send you cancellation e-mail. A cancellation shall always be made in writing to you. If the renter cancels the reservation 30 days before the beginning of the stay, the customer gets back the advance payment and final payment, from which a handling fee and cancellation expenses have been deducted.

A cancellation is regarded as valid the moment when the holiday home owner has been informed of it. If the renter can show that the cancellation has been made and sent to the right address in time, the cancellation is approved even if it came late or never reached its destination.

You can require a cancellation made 4 to 8 weeks before arrival date to receive 50% of the rental refunded. Two to for weeks before arrival date – 25% of the rental refunded and two weeks before arrival date – 10% refunded.

The customer has the right to get back the sum paid to the holiday home owner, except for the cancellation expenses, if the reason for the cancellation is that the renter or a member of his household is suddenly taken ill, has a serious accident or dies. If the customer changes the time or object of the stay, this is regarded as a new reservation and a cancellation of the old one. If the holiday home owner can rent to another holidaymaker, the price is returned up to the amount received from the new renter.

Non payment of the balance of rent will be treated as a cancellation and will be subject to the handling fee. If the holidaymaker cancels a booking and the holiday home owner are unable to re-let the property, the holidaymaker is still responsible for the balance of rent due if this has not already been paid. Payment is due within seven days of demand. Cancellation insurance is recommended.

You have to deal with the refunds as quickly as you can. You can refer the holidaymaker to your booking contract and inform him or her about your refund plan. You can also ask for a receipt of the refund to keep your records.

Keep the holidaymaker happy with accurate refunding and this way you will have a room for future bookings.

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